IAM Customer Success Manager (m/f/d)
Essen, Partially Remote
Full Time
Software Development
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To strengthen our teams in Munich, Stuttgart, Frankfurt, Hamburg, Berlin or remote, we are looking for you as IAM Customer Success Manager (m/f/d).
Your Key Responsibilities
- Conduct IAM maturity assessments (CIAM, IGA, PAM) at new customers, guiding them through IAM greenfield or Migration projects
- Proactively engage with customers to understand their unique IAM needs, challenges, and goals
- Define high-level requirements and conduct tool evaluation to ensure the selection of appropriate IAM solutions for clients
- Monitor customer health metrics, including regulatory requirements, to identify risks or opportunities for enhancement, ensuring compliance
- Provide support in the implementation of new IAM projects, taking on a flexible role such as a Business Analyst or Project Team Leader, to ensure successful project implementation and customer satisfaction
Your Skills and Requirements
- Proven track record in the context of Identity and Access Management (IGA, CIAM, PAM) or a similar Cybersecurity IT domain
- Understanding of IAM concepts and technologies, including authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), and identity governance
- Experience in a customer-facing role, preferably in customer success, account management, or technical support within the software industry
- Basic experience with the common IAM tool stack, for example OneIdentity, Forgerock, Ping, Sailpoint or other
- Strong presentation and communication skills
- Very good German (C1) and English skills complete your profile
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What We Offer - Enjoy a Range of Benefits
Home
Office
Flexible
Working Hours
30 Days
Vacation
Germany
Ticket
Company
Sports
Personal
Coach
10 Days of Training
per Year
Employee
Discounts
Company &
Team Events
You can expect even more:
High quality equipment of your choice - Apple or Windows, you decide!
Option of a company car without restriction on brand and equipment
A 3-day bootcamp for your new start with us, where you will be trained around IAM and different technologies
iC Consult University – our comprehensive onboarding program accompanies you on your individual induction path with training modules, mentoring programs and events
Support for your personal and professional training and career development, e.g. through internal training and development programs
Flat hierarchies, short decision-making paths and a high degree of personal responsibility with great scope for decision-making is what defines us
Convinced? Then send us your application!
Your documents (resume, credentials, salary expectation, starting date, reference-number CSMR-1999-WS), are best submitted via our online form – if you have any questions in advance, just send us an e-mail to career@ic-consult.com.
We’re looking forward to getting to know you.
To the Application Diversity in all dimensions is very important to our teams. We therefore include this criterion in our hiring decisions.
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Similar Job offers
| Firma | Opportunity | Function | Experience Level | Location | Country |
| Software Development | Professional | Essen, Partially Remote | |||
| Junior Softwareentwickler / Software Developer / Software Architect (m/w/d) – Remote möglich | Software Development | Young Professional | Remote, Essen, Frankfurt am Main, Hamburg, Munich | ||
| Software Development | Young Professional | Remote, Sofia |
You haven’t found the job you’re looking for or have other skills that fit us? We are happy to consider your unsolicited application!
That's us
iC Consult is the world’s leading independent consultancy, systems integrator, and managed services provider for Identity & Access Management with more than 850 employees worldwide.
We are committed to excellence and innovation, and with the best-in-class technology in the IAM space, we provide our customers with next-level cybersecurity solutions. Our service portfolio covers Managed Services for IAM including advisory, architecture, implementation, integration, support, and operations.
iC Consult is headquartered in Germany with offices in Switzerland, Austria, France, Belgium, Spain, Bulgaria, the UK, the U.S., Canada, India, and China. The world’s largest brands trust in our expertise, to secure and manage their most valuable assets: their identities.
Possible locations for this vacancy
Here you can find all locations for which this job is advertised. If there are multiple options, you can select your preferred hiring location in the application form.
Partially Remote
Huyssenallee 99-103
45128 Essen, Germany
Germany
You have questions in between? You can of course contact us at any time: career@ic-consult.com
