Identity & Access Management Support Engineer SailPoint IIQ (m/f/d)
Remote, Bulgarien, Plovdiv, Sofia, Varna
Full Time
IT Support & Operations
To the Application
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For our locations in Sofia, Plovdiv, Varna or remote in Bulgaria, we are looking for an Identity and Access Management Support Engineer (m/f/d) to join our Managed Services Europe team.
In this role, you will provide both 2nd and 3rd level support for Identity Governance platforms based on SailPoint IdentityIQ (IIQ). Additionally, you will manage day-to-day support operations, troubleshoot technical issues, implement fixes and enhancements, and contribute to the continuous improvement and stability of our customers’ IAM systems.
Your Responsibilities
- Operate and support IAM solutions (SailPoint IdentityIQ) for global clients in complex, customized environments
- Provide 2nd and 3rd level support, resolving access issues, provisioning errors, and system incidents
- Proactively monitor system health and integrations, identifying issues early and ensuring operational stability
- Optimize custom workflows, connectors, and provisioning logic, and support system upgrades and performance tuning
- Drive continuous improvement by collaborating with customers to enhance IAM processes and system value
- Maintain documentation and mentor junior team members, contributing to knowledge sharing and team development
Your Skills and Requirements
- Degree in Computer Science, Information Security, or a related field
- Several years of hands-on experience in IAM, especially with SailPoint IdentityIQ
- Strong analytical skills, problem-solving ability, and customer-focused communication
- Solid knowledge of databases, directory services, and IT security best practices
- Enthusiasm for complex challenges in enterprise user and access management
- Fluent in English; German and SailPoint certifications are a plus
Gain Real Impressions
What We Offer - Enjoy a Range of Benefits
Home
Office
Above Average
Salary
Flexible
Working Hours
Health
Insurance
25 Days
Holiday
Gym Sports
Card
Food
Voucher
Company &
Team Events
You can expect even more:
High quality equipment incl. private use
A 3-day bootcamp for your new start with us, where you will be trained around IAM and different technologies
iC Consult University – our comprehensive onboarding program accompanies you on your individual induction path with training modules, mentoring programs and events
Access to personal and professional training and development (not catalogue based)
Flat hierarchies, short decision-making paths and a high degree of personal responsibility with great scope for decision-making is what defines us
Access to German and English courses sponsored by the company
Possible Locations for this Vacancy
Check out the available locations for this position. You can select your preferred location in the application form.
Shipka 6 str., fl.3
1504 Sofia
Bulgaria
More locations
Convinced? Then send us your application!
Your documents (resume, credentials, salary expectation, starting date, reference-number SESP-1108-WS), are best submitted via our online form – if you have any questions in advance, just send us an e-mail to career@ic-consult.com.
We’re looking forward to getting to know you.
To the Application Diversity in all dimensions is very important to our teams. We therefore include this criterion in our hiring decisions.
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Bulgaria, Plovdiv, Sofia, Varna
ProfessionalEssen, Frankfurt am Main, Germany, Munich, Oberhaching, StuttgartProfessionalYou haven’t found the job you’re looking for or have other skills that fit us? We are happy to consider your unsolicited application!
Your Path to iC Consult – Here’s what to Expect
Do you find us or the position interesting?
Then send us your application documents.
After you have sent your application, you will receive a confirmation by e-mail.
Your documents will then be carefully checked by our HR department before they are forwarded to the relevant contact person.
The interest is mutual!
It’s time to get to know each other.
You will be invited by us for an initial conversation via email within about two weeks.
This usually takes place virtually via Microsoft Teams.
Are you as interested in us as we are in you?
Then we’ll clarify the details.
After the first conversation, further interviews may follow within one to two weeks to clarify open questions of detail, small work samples or to get to know the team.
A perfect fit is important to us. That’s why we take a close look and at the same time give you comprehensive insights into our work so that we can both make a good decision for a long-term collaboration.
Everything fits!
Now it’s time to get started.
We will prepare your contract and send it to you by post within about a week.
Shortly after signing the contract, you’ll hear from us again to ensure a smooth onboarding process:
- IT will ask which devices you would prefer to work with. There’s plenty to choose from and the most important thing is that you decide.
- Our team leads can be contacted at any time and will give you information about your first day at work, your first week and what else you can expect.
- The iC Consult University will prepare an individual induction path for you to make it easier for you to get started with a tailored training program in the first 365 days.
You have questions in between? You can of course contact us at any time: career@ic-consult.com
