Identity & Access Management Support Engineer Omada (m/f/d)
Remote, Barcelona, Spain
Full Time
IT Support & Operations
To the Application
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For our locations in Barcelona, Madrid or remote in Spain, we are looking for an Identity and Access Management Support Engineer (m/f/d) to join our Managed Services Europe team.
Role Overview
In this role, you will provide both 2nd and 3rd level support for IAM platforms based on Omada Identity. Additionally, you will manage day-to-day support operations, troubleshoot technical issues, implement fixes and enhancements, and contribute to the continuous improvement and stability of our customers’ IAM systems.
Key Responsibilities
- Operate and support Omada Identity solutions in complex, customized enterprise environments
- Provide 2nd and 3rd level support, resolving access issues, provisioning errors, and platform-related incidents
- Proactively monitor system health, workflows, and integrations; identify and resolve issues before impact
- Work with the Omada Role Engine to manage and improve role models, policies, and governance processes
- Use Microsoft SQL Server to analyze IAM data, create reports, and support integration and automation tasks
- Collaborate with customer teams to optimize IAM operations, implement changes, and ensure stability
- Maintain technical documentation, process flows, and contribute to internal knowledge sharing
Qualifications and Skills
- Degree in Computer Science, Information Security, or a related field
- Solid experience in Identity & Access Management, particularly with Omada Identity
- Hands-on experience with the Role Engine and role-based access control (RBAC) concepts
- Proficient in Microsoft SQL Server for reporting, analysis, and data troubleshooting
- Strong analytical skills and a proactive, customer-oriented mindset
- Familiarity with Active Directory, LDAP, SAML, SCIM, and web service integration
- English and Spanish fluency required; German language skills and Omada certifications are a plus
Gain Real Impressions
What We Offer - Enjoy a Range of Benefits
Home
Office
30 Days
Vacation
Additional
Health
Insurance
Personal
Coach
10 Days of Training
per Year
Employee
Discounts
Restaurant
Ticket
Company &
Team Events
You can expect even more:
High quality equipment of your choice - Apple or Windows, you decide!
A 3-day bootcamp for your new start with us, where you will be trained around IAM and different technologies
iC Consult University – our comprehensive onboarding program accompanies you on your individual induction path with training modules, mentoring programs and events
Support for your personal and professional training and career development, e.g. through internal training and development programs
Flat hierarchies, short decision-making paths and a high degree of personal responsibility with great scope for decision-making is what defines us
Possible Locations for this Vacancy
Check out the available locations for this position. You can select your preferred location in the application form.
Carrer Tànger 86
08018 Barcelona
Spain
Spain
More locations
Convinced? Then send us your application!
Your documents (resume, credentials, salary expectation, starting date, reference-number SEOM-1199-WS), are best submitted via our online form – if you have any questions in advance, just send us an e-mail to career@ic-consult.com.
We’re looking forward to getting to know you.
To the Application Diversity in all dimensions is very important to our teams. We therefore include this criterion in our hiring decisions.
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Your Path to iC Consult – Here’s what to Expect
Do you find us or the position interesting?
Then send us your application documents.
After you have sent your application, you will receive a confirmation by e-mail.
Your documents will then be carefully checked by our HR department before they are forwarded to the relevant contact person.
The interest is mutual!
It’s time to get to know each other.
You will be invited by us for an initial conversation via email within about two weeks.
This usually takes place virtually via Microsoft Teams.
Are you as interested in us as we are in you?
Then we’ll clarify the details.
After the first conversation, further interviews may follow within one to two weeks to clarify open questions of detail, small work samples or to get to know the team.
A perfect fit is important to us. That’s why we take a close look and at the same time give you comprehensive insights into our work so that we can both make a good decision for a long-term collaboration.
Everything fits!
Now it’s time to get started.
We will prepare your contract and send it to you by post within about a week.
Shortly after signing the contract, you’ll hear from us again to ensure a smooth onboarding process:
- IT will ask which devices you would prefer to work with. There’s plenty to choose from and the most important thing is that you decide.
- Our team leads can be contacted at any time and will give you information about your first day at work, your first week and what else you can expect.
- The iC Consult University will prepare an individual induction path for you to make it easier for you to get started with a tailored training program in the first 365 days.
You have questions in between? You can of course contact us at any time: career@ic-consult.com
